FAQ

Secure Ordering
At Claspon-Claspoff.com, we use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you. Your contact information is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order.

Guarantees
Your business is very important to us; therefore, we guarantee our products are 100% sterling silver and/or vermeil (which is gold plating over sterling silver}.

Return Policy
UPON RECEIPT, if any item is damaged, return immediately for replacement or refund. Under no circumstances will postage be credited. If there is an item that does not meet your design criteria, we will replace the item(s) and/or credit your account. It is our ultimate goal to serve your needs as best we can. All items must be returned within thirty (30) days for refund or replacement. No exceptions.

Orders
Most orders go out the same or next day after being received. All orders are processed in the order they are received, unless an expedited shipment is required.

Shipping
All packages are shipped United States Postal Service (USPS) priority mail, unless otherwise directed. We have FedEx available; however, FedEx will not deliver to post office boxes. It has been our experience that USPS is not only more reasonable, but deliveries are more timely.

Payment
We accept, Master Card, Visa, American Express, Discover

Sales Tax
Florida customers must pay a 6% sales tax. If you have a Florida Sales Tax Number, please fax your certificate to 954-880-0130 so that we may keep it on record for you.

Copyright
Most of our items are our own designs and are copyrighted and may not be reproduced in any form or fashion. Any infringements will be prosecuted to the full extent of the law.

We appreciate your choosing Claspon-Claspoff as your designer source. We are constantly striving to bring you new and innovative ideas to enhance your own creativity. We enjoy your feedback. Tell us what you think. Thank you for your business.